Refund policy

We offer a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, contact us at support@hiddenriverlab.com. Returns should be sent to the following address:

Hidden River Lab
14746 Cableshire way
Orlando, FL32824

Items sent to us without first requesting a return will not be accepted.

You can always reach us with any return-related questions at support@hiddenriverlab.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the issue and work to make it right.

Exceptions / non-returnable items 
Certain items cannot be returned, such as custom products (e.g., special orders or personalized items). Please contact us if you have questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we will notify you of the outcome. If a restocking fee applies (for damaged items), we will inform you. Otherwise, your refund will be automatically issued to your original payment method within 10 business days. Please note, it may take time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@hiddenriverlab.com.